Returns Policy

If you wish to return goods because you have changed your mind, ordered the wrong item, or find our goods have been damaged in transit, please email us within 7 days of receiving your goods at [email protected]

Please note: If the return is due to an error on your part (wrong item ordered, change of mind, etc.), a 30% restocking fee will apply.

Return Conditions

  • Items must be returned within 7 days of receipt
  • Items must be in original, unopened packaging
  • Items must be in resaleable condition
  • Custom or special order items cannot be returned

Return Address

Small Goods

Please return small goods to:

Dewater Products Pty Ltd
PO Box 123
Osborne Park WA 6917

Large Goods

For large or heavy items, please contact us first to make arrangements. Call 1300 271 290 or email [email protected]

Damaged Goods

If your goods arrive damaged, please take photos of the damage and email them to us within 48 hours of delivery. We will arrange a replacement or refund at no additional cost.

Questions?

If you have any questions about returns, please contact us or call 1300 271 290.