Privacy Policy

Dewater Products Pty Ltd is committed to protecting your privacy. This policy outlines how we collect, use, and safeguard your personal information.

Information We Collect

We may collect the following information when you use our website or place an order:

  • Name and contact details (email, phone, address)
  • Company name and ABN (for business customers)
  • Order history and product preferences
  • Website usage data through cookies

How We Use Your Information

Your information is used to:

  • Process and fulfil your orders
  • Communicate about your orders and enquiries
  • Send product updates and promotional offers (with your consent)
  • Improve our website and services

Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small files stored on your device that help us remember your preferences and understand how you use our site. You can disable cookies in your browser settings, but this may affect some website functionality.

Data Security

We implement multiple layers of protection to safeguard your information:

  • Encryption: 2048 Bit v3 SSL encryption protects all electronic data transmissions
  • Access Controls: Firewalls, passwords, and anti-virus software safeguard our systems
  • Email Security: Email filters are deployed to prevent unauthorized access
  • Payment Security: We do not store credit card information on our systems - all payment data is securely submitted directly to our banking partners for processing

Information is maintained both electronically and in physical formats with appropriate security measures for each.

Third Parties

We do not sell or share your personal information with third parties for marketing purposes. We may share information with trusted service providers (e.g., shipping companies) as necessary to fulfil your orders.

Your Rights

You have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your data (subject to legal requirements)
  • Opt out of marketing communications

Contact Us

If you have any questions about our privacy policy, please contact us or call 1300 271 290.

Last updated: January 2026